These terms and conditions are applicable to all transactions placed with the company (Jenny Clarke Design Ltd) by the customer by e-mail, telephone or by post. It is your responsibilty to read these terms and conditions before placing an order.
All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions'. All transactions with Jenny Clarke Design Ltd. will be governed by these terms and conditions.
Prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise. We reserve the right to change our pirces without prior notice and any transactions shall be deemed an invitation to purchase which we are not obliged to accept at the displayed price if our price has been changed.
We can accept orders by letter, e-mail (unsecure), telephone, and post.
MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.
Paypal, but please add 5% to order value to contribute towards their costs to us
UK cheques or postal orders to Jenny Clarke Design Ltd
Euro or US dollar cheques to Jenny Clarke
Cash by recorded delivery only
Items ordered will be delivered as soon as possible. Delevery is free for all full priced items sent anywhere in England, Scotland, Wales and Northern Ireland. We reserve the right to charge for delivery for and goods sold at offer prices, or for replacement / back up sets or goods sent elsewhere in the UK. All goods are subject to availability.
We cannot accept cancellations. Goods once ordered must be sent.
We want you to be entirely satisfied with every purchase made from us. We will replace without question any item(s) which are faulty, or we will refund your purchase price in full.
If you are in any other way dissatisfied with any item you buy from us please contact us within 7 days to discuss replacement.
We will stand postage cost of any replacement or return arising from our supply of defective goods.
Our sets are sold as seen. Every effort is made to ensure the colour tones shown on the website and in our diisplay material match as closely as possible those of the actual set. Due to technical limitations, some colours may vary between different batches of the same set.
You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. Due to the high risk of copyright infringement we regret that we cannot refund the cost of any opened goods under this clause. However, as long as the goods are received back in the same packaging used for despatch and the packaging is unopened you will receive a refund within thirty days of your notice to cancel.
To cancel any item please telephone us as soon as possible to discuss exchange/refund etc.
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
All items supplied to the customer remain the property of Jenny Clarke Design Limited until we have received final payment of all sums owing in respect of those goods in full. Any delay in payment for the goods you buy from us will automatically suspend your licence to use the goods concerned. Unauthorised use of our designs is a breach of our copyright poicy and actionable at our discretion and without notice.
Any complaint can be communicated directly to us. We are normally able to deal with all complaints forthwith.
You can browse our site without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
We will collect and store information about you to allow us to, process and fulfill any order requirements. We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our products.
The type of information that we will collect includes your title and name, your business name, your business address and / or home address, your contact telephone numbers your e-mail address, your website address and a list of goods bought from us together with the licence numbers of all said goods. We do not maintan a sales ledger, so payment made by you are not logged against your records.
We aim to maintain accurate and up to date information about all you. If you require a copy of the information we hold, please send a cheque to the Company for £10. We will provide you with a readable copy of any personal data that we may hold about you, within thirty days of receipt of your request. We will require proof of your identity before releasing any data.
In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.
We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.
If you are currently receiving information from us and would prefer not to, please email us at firstname.lastname@example.org with "No further mailings" in the subject box. Please provide your invoice number and postcode, or click on the unsubscribe link placed at the bottom of all our emails to you.
Mailing Address (National postal services only)
Jenny Clarke Design Limited
PO Box 8866
Telephone: 01509 210419 or 07818 001638
We can only accept goods and mail sent by UK or other national postal services. If you wish to use a courrier service, please contact us in advance.
We do not have set office hours. We are normally availabe beyond the normal working hours and days. However, on occasions our office is not manned at all. Please leave messages – we will call back.
Our office is NOT open to customers or the public.
Jenny Clarke Design Ltd
C/o Newby Castleman
6 Forest Road
Registered in England and Wales No. 5673359
Vat No. 837 3639 01